General Terms & Conditions
Here you will find all important information for your holiday at the Sulfner
- There is a supplement of € 15,00 per day for dogs (food not included), please bring your own dog basket and blanket.
- You may settle your hotel bill in foreign currency at the rate on the day of payment by means of EC card or credit card (Visa, MasterCard). Limited cash payment in accordance with Italian regulations.
Trip cancellation insurance
Occasionally, something can happen before the start of a trip. With our cancellation insurance you are financially covered. Should a booked stay at a hotel be delayed, or even not taken up or prematurely broken off, cancellation charges can be redeemed. In order to save you any expenses in such cases, we recommend you take out this trip cancellation insurance, with which you are covered by the Europäische Reiseversicherung's travel insurance.
Please fill out the form application trip cancellation insurance.
Digital South Tyrol Guest Pass
- Upon completion of the accommodation contract, the Südtirol Alto Adige Guest Pass (consequently Guest Pass) will be issued to the guest, which according to the decision of the South Tyrolean regional government No. 732/2022, is valid for the entire duration of their stay as well as from 0:00 on the day of arrival unto 24:00 on the day of departure.
- The Guest Pass includes the use of all public transport within the “südtirolmobil” network area as well as additional services, which vary depending on the tourism organization. Detailed information can be found at: suedtirol-guestpass.info
- The sole entity carrying the Guest Pass in South Tyrol is the Mobilitätskonsortium, appointed as the unified coordination point in accordance with the above decision of the South Tyrolean regional government by the Provincial Association of Tourism Organizations of South Tyrol on November 16, 2022.The details of the additional services associated with the Guest Pass and the conditions of use of the Guest Pass are communicated by the third party responsible for issuing and managing the Guest Pass. Detailed information is available at: suedtirolguestpass.info
- The right of withdrawal as laid down in the Consumers' Code (notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005, Consumers' Code) is not contemplated. However, we are willing to apply the following conditions for withdrawal: for cancellations more than one month before the date of arrival a charge of 10% of the hotel price is made. For cancellations made between 15-30 days beforehand we charge 30%, for 7-15 days 50% and for cancellations made less than one week beforehand the full amount is payable.